Refund policy
Last Updated: June 2026
At Sailing Atypic, each product is made especially for you after your order is placed. Due to this print-on-demand manufacturing process, we do not accept returns or exchanges for change of mind, incorrect size selection, color selection, or model selection.
Defective, Damaged, or Incorrect Items
Please inspect your order upon receipt.
If you receive a defective, damaged, or incorrect item, please contact us within 30 days of receiving your order at:
Your request must include:
- Your order number;
- A description of the issue;
- One or more photos clearly showing the defect, damage, or error.
After review, we will, depending on the situation, provide a replacement or a refund at no additional cost.
How to Report an Issue
To view your order or contact us regarding an issue, you may access your customer account at:
https://account.sailingatypic.com
You may also contact us directly by email at info@sailingatypic.com.
Order Cancellation
Cancellation requests may be submitted before production begins or before the order has been shipped.
To request a cancellation, log in to your customer account at:
https://account.sailingatypic.com
or contact us as soon as possible at info@sailingatypic.com.
A cancellation request does not automatically guarantee that the order will be cancelled. Once production has started or the order has been shipped, cancellation is generally no longer possible.
Items Not Eligible for Returns or Exchanges
The following items cannot be returned or exchanged:
- Print-on-demand products;
- Products ordered in a specific size, color, or variant;
- Promotional items or items identified as final sale;
- Gift cards.
Consumer Rights
The legal rights of consumers provided under the applicable laws of their country or province of residence are not affected by this policy.
Refunds
When a refund is approved, it will be issued using the original payment method used for the purchase.
Please allow up to 10 business days for the refund to be processed after approval. Processing times may vary depending on your financial institution or payment provider.
If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at info@sailingatypic.com.